NHS Pharmacy First Service

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Our new free NHS service means you can get clinical advice and a suitable treatment for selected common health conditions, without needing to see your GP.

Instead, you can speak to our pharmacist, who can talk to you about your symptoms before recommending and issuing the best treatment.

 *Appointments subject to availability.

How the NHS Pharmacy First Service works

1. Book your appointment

We’ll take a few details and ask you about your condition. You’ll then be able to choose a time and date for a video call with one of our pharmacists.

2. Have your consultation

We’ll email you confirmation of your appointment, along with a video link for you to use to speak with our pharmacist about your symptoms.

3. Get your treatment

Our pharmacist will chat to you about the most suitable treatment. They might issue a prescription medicine, or inform you about helpful treatments available from our shop.

4. We’ll deliver it for free

Any prescription medication is delivered to you for free, using Royal Mail’s tracked 24-hour service, so should arrive with you the next day.

Patients within a 5-mile driving radius of Beare Green, Dorking, are eligible for same-day delivery, subject to availability.

Urinary tract infections (UTI’s)

Urinary tract infections can lead to discomfort and pain when trying to pee.
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Sore throat

A painful, scratchy throat, often caused by bacterial infection.
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Sinusitis

A bacterial infection in the sinuses that can lead to discomfort and feeling unwell.
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Shingles

An infection in adults that leads to a painful rash developing on the skin.
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Infected insect bites

Insect bites over 2 days old and showing signs of infection.
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Impetigo

A skin infection that's easily spread, causing red sores and blisters.
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Frequently Asked Questions

Get quick access to treatment for common conditions like sinusitis, sore throat, or UTIs through the NHS Pharmacy First Service. Instead of seeing your GP, you can have a free video consultation with one of our pharmacists. They'll assess your symptoms and provide the right treatment, which could be a prescription (delivered free, standard NHS charges apply unless exempt), over-the-counter advice, or self-care guidance

The NHS has launched Pharmacy First to enhance primary healthcare access for patients in England. This initiative means you can now come to us for a Common Conditions Service covering ailments such as:

  • Sinusitis
  • Sore throat
  • Infected insect bites
  • Impetigo
  • Shingles
  • UTI

Pharmacy First also includes a referral service for other minor illnesses and support with urgent repeat medication. These services enable our highly trained pharmacists to use their skills to give you more convenient access and greater choice in managing your health. Thinking 'Pharmacy First' can save you time and effort when seeking help, without the need to immediately book a GP appointment. Don't forget that other valuable NHS services, like the Pharmacy Contraception Service, are also readily available here.

While Pharmacy First offers convenient care, if you feel your condition needs more urgent attention or if you cannot wait for a next-day medication delivery, please seek advice from your local pharmacist in person or your GP to discuss your symptoms promptly.
You can be directed to our Pharmacy First Common Conditions service by your local doctor or the NHS 111 service. You also have the option to access the service yourself. Just find the condition you're looking for help with on our website and follow the steps outlined
To ensure a smooth consultation, please take a moment to read the details on the specific page to confirm that your condition is covered by the Pharmacy First service. If we think another NHS service would better meet your healthcare needs, we will direct you to the most relevant option. After booking, you'll receive an email reminder before your appointment, which will include the link to access your video consultation.
Your video consultation with the pharmacist is expected to last approximately 15 minutes.